Privacy Policy

Privacy Policy

This privacy policy explains how callrefly.com collect, use, share and protect your personal information in connection with the booking of flights with us. Our privacy policy applies regardless of the device you use to access our services. Only Callrefly.com reserves the right to change this privacy policy at any time by posting an updated policy along with the date on which the policy was changed. with effect from 

The information we collect from you

We collect your personal information to meet your needs, facilitate your travel, manage our business or for other purposes disclosed to you. We mainly collect information from you when you book flights with us, from third-party resources such as travel agents, from other airlines etc. The personal information generally includes:-

· Name, address, phone no, email address, age, gender, date-of-birth, credit or debit card details, emergency contact number, photographs etc. 

· Information about your travel like booking and itinerary information, medical equipment if you need any, dietary restrictions etc. 

· Digital identity credentials, fingerprint verification, vaccinations etc.

· Passport number, nationality, driving license no.

We record, collect and store each information about your transaction and store information about changes like cancellation, baggage requirements, refund policies, upgrades, lost baggage, billing etc.

Sensitive personal information

To the extent,the information we collect from you is sensitive personal information and we will seek your specific consent before processing this sensitive personal information like:

You provide your medical information to us like need of specific assistance, dietary requirements, disability etc., and sought clearance from us to fly with medical equipment or device. You have otherwise chosen to provide such information to us through a third party such as a travel agent through which you made your bookings. 

How this information is used

We use this information to complete the transaction or to fulfil the request for our product and service that you need from us. We may also use your personal information to verify your identity for security purposes. The other purposes for which the personal information can be used are administrative, analytical purposes and marketing. No matter whatever the purpose maybe we will take the consent of our valuable customers.

Security and integrity of information

Whenever you access our website, mobile application or other services make sure you should not share your login details with anyone and always logout of the website especially if you are using a publicly accessible computer from an internet café. We use all reasonable technical, administrative, and physical measures to protect your personal information from loss, damage, misuse, unauthorized access, disclosure, alteration etc. both during the transmission and once we receive it. Whenever this personal information is shared with third-parties all reasonable measures will be taken to prevent unauthorized use or misuse of this personal information. If under any circumstances if you feel that the security of your personal information is compromised please immediately inform us in accordance with the “Contact Us” section. 

With whom this information is shared

We don’t disclose your personal information with others except thirdparties stated in the privacy policy. We share your personal information with:-

· Thirdparties to distribute promotions, marketing surveys and message forward groups

· Third parties who arrange discounts, pre-paid travel or other services on your behalf

· Other airlines which are booking in connection with your use of alliance or partner benefits

· Hotel car-rental companies or other travel industry partners to fulfil your bookings

· Credit-card partners

How long shall we retain your data

We ensure that your personal data will retain with us till the relevant activity or service and till the period required by law.

Set of services by minors

Due to the nature of our services,we collect personal information. The services are not directed to individuals under the age of eighteen. If you are a parent or guardian of a child who has provided personal information to us then kindly contact us we remove the information. 

Contact us

If you have any questions, queries, suggestions or concerns about our privacy practices kindly contact us or mail us to exercise your rights applicable by law we try to solve them immediately.